1. General Information
We take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, and process personal data when you use our website and online shop.
2. Hosting and Log Files
When accessing our website, information may automatically be collected and stored in so-called server log files by our hosting provider (Infomaniak, Switzerland), to ensure the operation of the website. This data may include, among other things, the IP address, date and time of access, the page requested, the browser used, and the operating system. Log files are generally automatically deleted after a certain period of time.
3. Contact and Communication
If you contact us by email, your details, including the contact information you provide, will be stored for the purpose of processing your request and for any follow-up questions. We will not pass on this data without your consent.
4. Newsletter
If you subscribe to our newsletter, your email address will be used solely for sending the newsletter. You can unsubscribe at any time via the link provided in the newsletter.
5. Web Analytics
We use Plausible Analytics, a privacy-friendly web analytics tool that processes only anonymized data and does not use tracking cookies.
6. Video Hosting
We use Infomaniak (Switzerland) to host and stream our videos in a privacy-friendly way on our website.
7. Online Shop and Orders
When you place an order in our online shop, we collect and process personal data necessary to fulfill the order, including:
- Name
- Billing and shipping address
- Email address
- Order details
This data is used exclusively for processing your order, delivery, and customer communication.
8. Payment Processing
Payments are processed via external payment service providers such as Stripe. When selecting a payment method, you will be redirected to the secure payment page of the provider. Payment details (such as credit card information) are entered directly on the provider’s platform and are not processed or stored by us. We only receive information necessary to confirm the payment (such as payment status and transaction details). The processing of personal data by the payment provider is subject to their respective privacy policy.
9. Shipping and Delivery
To deliver your order, we share necessary information (such as name and address) with shipping service providers (e.g. postal or courier services).
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described above or to comply with legal obligations (e.g. accounting requirements).
11. Cookies and Local Storage
Our website uses technically necessary cookies and similar technologies to ensure the proper functioning of the shop, including the shopping cart and checkout process. Entered information (such as address data) may be temporarily stored in your browser to facilitate the ordering process. These technologies do not serve tracking or marketing purposes.
12. Your Rights
You have the right to request information about your stored personal data, as well as the correction or deletion of such data, subject to applicable legal obligations.
13. Changes to this Policy
We reserve the right to update this Privacy Policy at any time.
14. Contact
If you have any questions regarding this Privacy Policy, please contact us:
Makubri Technologies Sàrl, info@makubri.ch